IEU: User Terms and Conditions
Inner Expression Ultrasound – User Terms and Conditions
Effective Date: August 2025 | Version: 2.1
📍 502 State Ave, Marysville, WA 98270
📧 help@ieusound.com | ☎ (425) 748-8945
🌐 www.ieusound.com
1. Introduction
Welcome to Inner Expression Ultrasound (IEU). By using our website, facilities, or services (the “Site” and the “Services”), you agree to this User Agreement (“Agreement”), which forms a legally binding contract between you and IEU (“we,” “us,” or “our”).
Eligibility
- Services are available to individuals 18 years of age or older.
- By booking or using our Services, you confirm you meet this requirement and are legally capable of entering into this Agreement.
Minors (Under 18)
A parent or legal guardian must:
- Be physically present for the entire appointment.
- Present valid government-issued ID.
- Provide proof of legal guardianship where applicable.
- Complete all required paperwork and accept full financial and legal responsibility.
Services will not be performed for minors unless these requirements are met.
Emancipated Minors
- Individuals under 18 who are legally emancipated must provide valid court documentation prior to scheduling.
⚠ Important: Our elective and screening services are not a substitute for medical advice, diagnosis, or treatment. Always consult your healthcare provider. In emergencies, call 911.
2. Nature of Services
Elective (Non-Diagnostic) Scans
- For personal bonding/keepsake purposes only.
- Not FDA-approved for diagnostic use.
- Not intended to guide healthcare decisions.
- Image quality depends on various factors and results are not guaranteed.
Diagnostic Scans
- Require referral/order from a licensed healthcare provider.
- Performed within professional sonography practice.
- Final interpretation and diagnosis rest with a physician, not IEU.
💬 Plain Summary: Elective scans = keepsakes. Diagnostic scans = medical, with physician oversight.
3. Insurance & Billing
IEU is a self-pay facility. Full payment is due at service time.
Diagnostic Scans
- IEU does not bill insurance directly.
- Patients may request a superbill, but reimbursement is not guaranteed.
- IEU will not contact or negotiate with insurers.
Patient Responsibility Disclaimer: You remain fully responsible for all charges not reimbursed by insurance.
Elective Scans
- Not eligible for insurance reimbursement.
- No superbills provided.
- Patients agree not to submit elective invoices to insurers or government programs.
Medicare/Medicaid
- IEU does not participate.
- Elective scans may not be submitted.
- Diagnostic reimbursement may be denied.
💬 Plain Summary: IEU doesn’t bill insurance. Diagnostic patients may try for reimbursement. Elective scans = never reimbursed.
4. Cancellation, No-Show & Refund Policies
- Cancellations: At least 48 hrs in advance. Otherwise $50 fee.
- Late Arrivals: >12 minutes late = no-show ($50 fee).
- Illness: Reschedule if sick. $50 fee applies but credited toward rescheduled visit.
- Prepaid Services: Deposits non-refundable (unless timely cancellation).
- Emergencies/Force Majeure: IEU not liable for uncontrollable cancellations.
Refunds
- Diagnostic Scans: Final, no refunds once service rendered.
- Elective Scans: Final, no refunds for fetal position, maternal factors, or uncontrollable conditions.
5. RESCAN & Gender Guarantee Policies
Elective OB Rescans
- If facial images cannot be obtained → 1 complimentary rescan (within 10 days, sonographer’s discretion).
- Additional rescans = 50% off.
- No refunds.
Gender Determination
- If gender cannot be determined → 1 free rescan within 14 days.
- Available from 14 weeks, accuracy 90–97%.
- 100% accuracy not guaranteed.
6. SMS Terms and Conditions (CTIA-Compliant)
By opting in, you agree to receive appointment reminders and service-related texts. Consent is not a condition of purchase/service.
Privacy Assurance
- Numbers collected are only for IEU communication.
- Never sold, rented, or shared for marketing.
SMS Communication Types
- Appointment confirmations/reminders
- Schedule updates
- Service follow-up messages
Example:
“Hello, this is a friendly reminder of your upcoming appointment with Inner Expression Ultrasound at 502 State Ave, Marysville, WA, on [Date] at [Time]. Reply STOP to opt out. For help, reply HELP.”
Message Frequency
- Varies, up to 5 per week.
Fees
- Standard carrier rates may apply.
Opt-In Methods
Opt-Out Methods
Help
7. Communication Consent
By providing contact info, you agree IEU may:
- Send confirmations, reminders, updates.
- Provide follow-up care instructions.
- Send optional wellness/promotional content (only if opted in).
Unsubscribe anytime. Services never contingent on marketing consent.
8. Privacy Policy
See IEU Privacy Policy for details on data collection, storage, and protection.
IEU complies with HIPAA and Washington State medical privacy laws.
9. Intellectual Property
- All IEU branding, logos, scan content = IEU property.
- Patients may use images/videos for private, non-commercial purposes only.
- Commercial use, resale, alteration, or public posting requires written consent.
10. Third-Party Vendors & External Links
- IEU uses vendors (e.g., payment processors, scheduling platforms). Not responsible for their delays/errors.
- External links on IEU site are not IEU’s responsibility.
11. Governing Law, Venue & Arbitration
- Governed by Washington State law.
- Disputes resolved by binding arbitration (AAA rules, Snohomish County, WA).
- Patients may pursue small-claims court where permitted.
- By agreeing, you waive jury trial & class action rights.
12. Limitation of Liability & Disclaimer
- Services provided “as is” and “as available.”
- No guarantees on access, scan accuracy, or outcomes.
- All warranties disclaimed.
- Elective scans = non-diagnostic.
- Liability capped at amount paid for service.
- Not liable for indirect or consequential damages.
- Carve-out: Does not apply to gross negligence, intentional misconduct, or violations of WA law.
13. Severability & No Waiver
- Invalid provisions don’t void the rest.
- Failure to enforce one term does not waive others.
14. Acknowledgement
By scheduling, signing, or clicking “I Agree,” you confirm that:
- You have read and understood this Agreement.
- You accept and agree to these terms.
- You understand elective ultrasounds are for bonding/personal reasons only, not medical decisions.
- You remain responsible for follow-up with your healthcare provider.
